Thursday, September 30, 2010

Firewall Builder User Survey Results - Part 1

As many of you know we recently completed a survey of the Firewall Builder user community. Over the next few weeks we will be sharing summary data from the survey here on our blog. Let's start with the goals of the survey, which were:
  • Gain a deeper understanding of our current user base and the environments where they use Firewall Builder
  • Get user feedback on their satisfaction level with how we are doing in a number of areas (features, support, ease-of-use, etc.)
  • Find out what features users would like us to add to future releases of Firewall Builder
  • Learn what additional services users would like Firewall Builder to provide
There were a total of 282 survey responses representing users in over 33 countries. All responses are anonymous and we deleted any obviously fictitious responses.

As you can see from the chart below, the majority of users are running Firewall Builder on either Linux or MS Windows systems.

(Click on image to enlarge)

There were a good range of software versions represented. Most users are running V3.0 or higher, but we still have some V2.1 users hanging on. There are lots of great new features in V4, so hopefully some of these users will see the light and upgrade soon!

(Click on image to enlarge)

The chart below shows a good distribution of how long users have been using the Firewall Builder application. It is great to see a strong showing from both new users having less than 6 months of usage as well as loyal long time users with over 3 years of usage.

(Click on image to enlarge)

Finally, we get to some user satisfaction data. For the most part users appear to be pretty satisfied, but based on the survey responses it looks like Documentation is the area where we can improve the most.

(Click on image to enlarge)

We have started to work on improving our Documentation, beginning by adding a new Video Tutorial series to our website (

The first video tutorials will cover the basics of getting started with Firewall Builder, but over time we will add more videos to the library that address more complicated topics and scenarios. If you have ideas for a video tutorial you would like to see, please leave us a note in the comments section.


Scott said...

What were results of the future direction questions?

Mike Horn said...

There was widespread support for both new features and new services. We are still analyzing the data and will be sharing more info in the coming week.

We are also currently reviewing our development plans and will be announcing information about our next release soon.

surveytool said...

Thanks for the sharing of such information we will pass it on to our readers.

Satisfaction Questionnaires

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