Thursday, October 7, 2010

Firewall Builder User Survey Results - Part 2

In the last post I went through some of the demographic data about the users who responded to our User Survey. This time I am going to cover more about what new services and features users are asking for.

In the last post one of our readers, Scott, asked "What were results of the future direction questions?" Hopefully this post will help answer that question.

In the survey we asked what additional services you were interested in, here's what you told us:

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Firewall Builder users on all platforms were interested in Online Training, so we are looking in to ways to provide training services. These would be done as either pre-recorded content or live training webinars. If you are interested in Firewall Builder training classes, please leave a comment and let us know what topics you would like to see covered in Online Training sessions.

It also turns out that many of our Linux users are interested in having a Technical Support contract, so we are working on developing a support offering to help meet that need. We are still ironing out the details - stay tuned for more information about this in the next couple of weeks.

Many of our users would like us to provide remote Professional Services. We are looking at several options in this area, including partnering with security consulting companies that are knowledgeable about using Firewall Builder for firewall management. We are still looking for partners in some regions, so if you are a security consultant and you are interested in partnering with us send me an email at mike 'at' netcitadel 'dot' com.

Finally, we asked users about what additional firewall platforms they would like to be able to manage with Firewall Builder. Somewhat surprisingly MS Windows Server (2003 & 2008) was the overwhelming winner in this category.

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We are currently working on plans to add support for MS Windows Server firewall in a new version of Firewall Builder. If you are interested in helping beta test this feature when it is ready please email me at mike 'at' netcitadel 'dot' com.